How to Get Wheelchair Assistance at Indigo Airport?

Travelling can be an exciting experience, but it can also be challenging for people with disabilities. To ensure that everyone has a comfortable travel experience, Indigo Airlines offers a range of special assistance services for its special needs passengers. One of these services includes wheelchair assistance. In this article, we will provide you with everything you need to know about getting wheelchair assistance at Indigo Airport.

What is Indigo Airlines’ Policy on Wheelchair Assistance?

What types of special assistance does Indigo Airlines offer?

Indigo Airlines provides special assistance to passengers with disabilities, special needs, and medical conditions. The airline understands that some passengers require assistance to make their journey comfortable and stress-free. Indigo provides various special assistance services, including wheelchair assistance, strollers for infants, safety assistant services, and more.

How can I request wheelchair assistance from Indigo Airlines?

If you require wheelchair assistance, you can request it at the time of booking your ticket. Indigo Airlines will provide wheelchair assistance free of charge to you during your entire travel journey, from the time you enter the departure airport until you reach your final destination. If you’ve already booked your ticket and didn’t request for wheelchair assistance, you can make a request by calling the airline’s customer service or through the official website.

What details do I need to provide to book wheelchair assistance?

To request wheelchair assistance, it is recommended that you make the request at least 48 hours prior to the scheduled departure time. You will need to provide your flight confirmation or PNR number, your full name, your contact details, and the type of assistance you require. Indigo Airlines’ staff will ensure that all the necessary arrangements are made so that you have a comfortable travel experience.

Do I Need to Pre-Book Wheelchair Assistance?

How far in advance do I need to book wheelchair assistance?

It is recommended that you book wheelchair assistance at least 48 hours prior to the scheduled departure time. This will give the airline enough time to make the necessary arrangements and ensure that everything is in place for a comfortable travel experience. If you’re booking your ticket late, you can still request for wheelchair assistance, and Indigo Airlines will do its best to accommodate your request.

Can I book wheelchair assistance for a friend or family member?

Yes, you can book wheelchair assistance for a friend or family member. When you book your ticket, you can mention that you’re travelling with someone who requires special assistance. You will need to provide their details and specify the type of assistance they require. Indigo Airlines’ staff will ensure that your friend or family member receives the necessary assistance during travel.

What should I do if I didn’t pre-book wheelchair assistance?

If you weren’t able to book wheelchair assistance in advance, you can still request for assistance at the airport. You can approach the airport staff, and they will arrange for a wheelchair and an assistant to help you board the flight. However, this is subject to availability, and you may experience some delay or inconvenience if you don’t pre-book wheelchair assistance.

How to Request Wheelchair Assistance at Indigo Airport?

What should I do when I arrive at the airport?

When you arrive at the airport, you should approach the Indigo Airlines’ check-in counter. Here, you can inform the airline staff that you require wheelchair assistance. The staff will provide you with the necessary assistance, including a wheelchair and an assistant, who will help you board the flight. You will also be given priority boarding to ensure that you’re comfortable and can board the flight as soon as possible.

How can I inform Indigo Airlines that I need wheelchair assistance?

You can inform Indigo Airlines that you require wheelchair assistance by calling the customer service number or through the official website. Indigo Airlines’ staff will ensure that the necessary arrangements are made for your travel. It is recommended that you make the request at least 48 hours prior to the scheduled departure time.

How can I carry my wheelchair on the flight?

If you use a wheelchair, you can carry it with you on the flight at no additional cost. Indigo Airlines provides special facilities for people with disabilities, and its staff will ensure that your wheelchair is loaded and secured safely on the plane. You can also inform the staff if you require any additional assistance during travel.

What Special Assistance Does Indigo Airlines Provide for Passengers with Special Needs?

What special assistance does Indigo Airlines provide for infants?

Indigo Airlines provides strollers for infants free of charge. This makes it easier for parents to travel with their infants and ensures that the travel experience is comfortable for both the parents and their little ones. Additionally, infants can also be carried onboard the flight, but they should be accompanied by an adult.

How can I notify Indigo Airlines of my special needs?

If you have any special needs or medical conditions, you can notify Indigo Airlines at the time of booking your ticket. You will need to provide the necessary details, and the airline staff will ensure that all the necessary arrangements are made. If you weren’t able to inform the airline in advance, you can still approach the staff at the airport, and they will assist you with your special needs.

How does Indigo Airlines assist passengers with disabilities?

Indigo Airlines has a dedicated staff of professionals who are trained to assist passengers with disabilities. The staff is trained to provide special assistance during check-in, boarding, and disembarkation. They will ensure that all necessary arrangements are made for a comfortable travel experience. Additionally, Indigo Airlines provides safety assistant services for passengers who require additional help during travel.

How to Contact Indigo Airlines for Wheelchair Assistance?

How can I contact Indigo Airlines if I require special assistance?

If you require special assistance, you can contact Indigo Airlines’ customer service by calling the toll-free number or by writing to them through the official website. The staff will assist you with your special requirements and ensure that you have a comfortable travel experience.

What is Indigo Airlines’ customer service number in India?

Indigo Airlines’ customer service number in India is 0124-6173838 or 9910383838. You can call this number to make inquiries or request special assistance.

What information should I provide when I contact Indigo Airlines for wheelchair assistance?

You should provide your flight confirmation or PNR number, your full name, your contact details, and the type of assistance you require. This will help the airline staff to make all the necessary arrangements for a comfortable travel experience. If you have any special needs or medical conditions, you should inform the staff so that they can provide the necessary assistance.

FAQ

Q: Can I book wheelchair assistance while booking my Indigo flight?

A: Yes, you can choose to reserve wheelchair assistance during the booking process on the Indigo website or app. You can also call the Indigo customer care number and request for the same.

Q: How can I request wheelchair assistance for my travel on Indigo?

A: You can request wheelchair assistance in advance by filling up the Medical Information Form available on the Indigo website. Alternatively, you can call the Indigo customer care number and request for assistance. Please ensure to make the request at least 48 hours prior to the flight departure.

Q: Can I get wheelchair assistance at the airport if I haven’t requested it in advance?

A: Yes, you can still get wheelchair assistance at the airport even if you haven’t requested it in advance. Please reach the airport at least 2 hours prior to the flight departure and the Indigo staff will assist you with the same.

Q: Is there any age limit for requesting wheelchair assistance at the airport?

A: There is no specific age limit for requesting wheelchair assistance at the airport. The assistance is provided to all passengers who require it, including senior citizens, children above the age of 2 years, and passengers with temporary or permanent disabilities.

Q: How many wheelchairs does Indigo provide at the airport?

A: Indigo provides a limited number of wheelchairs at the airport. Hence, it is recommended to reserve wheelchair assistance in advance to avoid any hassle at the airport.

Q: How can I avoid damage to my wheelchair during the flight?

A: Indigo provides basic guidelines for passengers traveling with wheelchairs. It is recommended that you inform the Indigo crew about your concerns and request for special handling of your wheelchair. It is also advisable to carry proof of ownership and a medical form for the same.

Q: Can I get wheelchair assistance on a domestic flight with Indigo?

A: Yes, Indigo provides wheelchair assistance on all domestic flights.

Q: Can I get wheelchair assistance on an international flight with Indigo?

A: Yes, Indigo provides wheelchair assistance on all international flights.

Q: How can I notify Indigo about the need for wheelchair assistance for an infant?

A: You can call the Indigo customer care number and request for wheelchair assistance for an infant. Alternatively, you can fill up the Medical Information Form available on the Indigo website and mention the same. Please ensure to make the request at least 48 hours prior to the flight departure.

Q: Can I notify Indigo about my need for wheelchair assistance on Twitter?

A: No, Indigo does not provide the facility to request for wheelchair assistance through Twitter. It is recommended to call the Indigo customer care number or fill up the Medical Information Form on the official website of Indigo.

Conclusion

In summary, if you require wheelchair assistance during travel, Indigo Airlines provides it free of charge. It is recommended that you make the request at least 48 hours prior to the scheduled departure time. You can inform the airline at the time of booking your ticket or by contacting the customer service through the official website. The staff will ensure that you have a comfortable and stress-free travel experience.

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