Guide to Requesting Wheelchair Assistance at the Airport

This article aims to provide a comprehensive guide on how to request wheelchair assistance at airports, ensuring a smooth and stress-free travel experience for passengers with disabilities and reduced mobility. Read on for helpful tips and tricks on navigating the airport with ease when wheelchair assistance is needed.

Understanding Wheelchair Assistance at Airports

What is wheelchair assistance?

Wheelchair assistance is a service provided at airports to help passengers who require additional assistance in navigating the airport. This can include those who have disabilities, reduced mobility, or are recovering from surgery or injury. The service typically includes transporting passengers from the check-in area, through security, and to their boarding gate, as well as from the gate to the baggage claim area upon arrival.

Which airports offer wheelchair assistance?

Almost every airport, from small regional facilities to large international airports, offers wheelchair assistance for passengers who need it. Airlines and air carriers are responsible for coordinating the service, ensuring that passengers receive the necessary assistance throughout their journey.

How does wheelchair service differ between airports?

Wheelchair assistance at airports may vary slightly depending on the policies and resources available at each location. However, all airports are required to provide assistance to passengers with disabilities, ensuring that they can navigate and board their flights safely and comfortably.

How to Request Wheelchair Assistance Before Your Flight

Contacting your airline to request wheelchair assistance

To request wheelchair assistance at the airport, contact your airline’s customer service representative at least 48 hours before your flight. They will arrange wheelchair assistance for you, ensuring that the service is available when you arrive at the airport.

Arranging wheelchair service through your reservation

When booking your flight, it is possible to request wheelchair assistance as part of your reservation. This will ensure that your airline is aware of your needs and can provide the necessary support as you navigate the airport. Make sure to confirm the assistance with your airline before your travel date.

Important factors to consider when requesting assistance

When requesting wheelchair assistance at the airport, provide as much information as possible about your needs. If you have a battery-powered wheelchair, you will need to share the make and model, as well as any requirements for disassembly or storage. Inform the airline if you will be traveling with a service animal, as this may affect the type of assistance provided. Additionally, communicate any specific needs, such as assistance with boarding or help during layovers, to ensure the best possible experience.

What to Expect When Arriving at the Airport

Locating the wheelchair assistance station

Upon arrival at the airport, locate the wheelchair assistance station or your airline’s ticket counter. A customer service representative or wheelchair attendant will be available to assist you and guide you through the airport. In some cases, they may also meet you at the curb when you arrive at the airport.

Checking in with your airline at the ticket counter

After finding the wheelchair assistance station or your airline’s ticket counter, check in for your flight and inform the staff of your need for assistance. They will ensure that a wheelchair attendant is available to assist you and that you receive any required special assistance throughout your airport experience.

Getting help from airport staff and wheelchairs attendants

A dedicated wheelchair attendant will be available to transport you throughout the airport, ensuring you reach your boarding gate on time. They can also assist with any other needs you may have, such as accessing restrooms or locating nearby services.

Using Wheelchair Assistance during Connecting Flights

How to request help during a layover

If you require wheelchair assistance during a layover, notify your airline when booking your reservation or when you arrive at the ticket counter. Attendants can typically be arranged to provide assistance between connecting flights, ensuring you reach your gate on time and with minimal stress.

Navigating the airport with a wheelchair during a connection

Your wheelchair attendant will be responsible for assisting you through the airport during a layover. They will ensure you get to your connecting gate on time and are available to assist with any additional needs you may have during the connection.

Additional services for passengers with disabilities

Airports also offer a range of additional services for passengers with disabilities, such as priority boarding, gate assistance, and assistance with disembarking the aircraft upon arrival. Be sure to communicate your specific needs to your airline and airport staff to ensure the best possible experience.

Tips for a Seamless Wheelchair Assistance Experience

Arriving at the airport early

When using wheelchair assistance at the airport, it is recommended to arrive at least two hours before your flight to ensure sufficient time for check-in, security clearance, and boarding. This will minimize stress and help you reach your gate with time to spare.

Communicating your needs to the gate agent and flight attendant

Once at your boarding gate, inform the gate agent of your need for wheelchair assistance. They can then coordinate with the flight attendants to provide any necessary assistance during the boarding and deplaning process.

Collecting your baggage at the baggage claim area

Upon arrival at your destination, your wheelchair attendant will help you navigate to the baggage claim area to collect your luggage. They can also assist with loading your personal wheelchair or provide further assistance as needed until you exit the airport.


Q: How can I request assistance at the airport for a wheelchair?

A: To request airport wheelchair assistance, contact your airline at least 48 hours in advance and provide them with the information about the type of assistance needed. You can do this through the airline’s website or by calling their customer service number.

Q: Can the airline provide wheelchair service if I need a wheelchair at the last minute?

A: Airlines can often accommodate last-minute requests for wheelchair assistance, but it’s best to contact them as soon as you know you need help. The earlier you make your request, the more likely it is that they will be able to provide the necessary assistance.

Q: What does wheelchair assistance at the airport include?

A: Airport wheelchair assistance typically includes help with navigating through the airport, boarding and deplaning, and transferring between flights if necessary. Some airlines also provide assistance with carrying personal items and help with baggage claim.

Q: Can I bring my personal wheelchair to the airport?

A: Yes, you can bring your own wheelchair to the airport. Airlines are required by the Air Carrier Access Act to accommodate passengers with disabilities and allow them to use their personal wheelchairs while in the airport. Remember to inform your airline about your wheelchair, especially if it’s a powered wheelchair, as they may have specific requirements.

Q: How do I request a wheelchair at Denver International Airport?

A: To request airport wheelchair assistance at Denver International Airport, contact your airline in advance and let them know your needs. You can also request a wheelchair directly from an airline representative at the ticket counter or a customer service desk once you arrive at the airport.

Q: Can I request wheelchair assistance at airports for American Airlines?

A: Yes, American Airlines provides wheelchair assistance at airports for passengers who need it. Contact the airline at least 48 hours in advance of your flight to request wheelchair assistance, or make the request when you book your flight.

Q: How early should I arrive at the airport if I need wheelchair assistance?

A: If you need wheelchair assistance, arrive at the airport at least 2-3 hours before your flight. This will give you enough time to request a wheelchair, check your bags, and go through security and boarding processes.

Q: Do I have to pay for airport wheelchair assistance?

A: Airlines are required by law to provide wheelchair assistance at airports free of charge. However, it’s always a good idea to check with your airline for any specific policies or requirements they may have related to wheelchair assistance.

Q: Can I check my wheelchair when flying?

A: Yes, you can check your wheelchair when flying. Most airlines allow passengers to check their wheelchairs at the ticket counter or gate. Be sure to inform the airline staff of any special requirements for handling your wheelchair, such as if it’s powered by a battery or if it needs to be disassembled.

Q: Are there certain areas of the airport where I can’t use a wheelchair?

A: Wheelchair users should be able to access all public areas of the airport, including restrooms, restaurants, and shops. Some airlines also offer wheelchair assistance in their airport lounges. If you have any concerns about accessibility, contact your airline or the airport directly for more information.


Experience smooth and accessible travel with wheelchair assistance at airports. Airlines prioritize special assistance, offering dedicated attendants and wheelchair service. Request wheelchair assistance at the airport when making your reservation to ensure a seamless journey. International airports provide comprehensive support for passengers with disabilities. From check-in to boarding, airport personnel are available to provide the necessary assistance. Take advantage of this service and enjoy a hassle-free travel experience. Contact the airline or airport for specific information and to arrange for wheelchair assistance in advance.

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